We hope you are well and taking care. With last week’s announcement confirming the school closures for the balance of the school year, we wanted to reach out to touch on next steps.
This week, we will finalize the cancellations for the deliveries and orders placed for June 1 onwards. In cancelling the orders, parents will be notified and a credit will be placed on their Lunchbox Orders account. Credits will carry over automatically to the new school year and do not expire.
If a parent prefers a refund, they may contact us directly by email at firstname.lastname@example.org to complete the return of funds to their payment card. Lunchbox Orders does not save payment card information for security purposes. A refund transaction fee (4%) is applicable. The fee represents credit card and bank charges associated with the transaction.